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T’s & C’s

1. Detailed description of goods and/or services

LELC Studio (Trading as Life Retreat Studio)  is a business in the Health and Wellness industry that provides a movement studio.

2. Delivery policy

 Subject to availability and receipt of payment, requests are processed within 1-5 days and delivery confirmed by email .

3. Export restriction

 N/A

4. Return and Refunds policy

 The provision of goods and services by Life Retreat Studio is subject to availability. In cases of unavailability, Life Retreat Studio will refund the client in full within 30 days. Furthermore, cancellation of orders by the client will attract a 50% administration fee. We will not refund if the goods are damaged or opened by the customer. 

5. Customer Privacy policy

 Life Retreat shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). You can download the PAIA from: http://www.polity.org.za/attachment.php?aa_id=3569 .

6. Payment options accepted

 You can make paymenst via Visa, MasterCard, Snapscan and EFT.

7. Card acquiring and security

 Life Retreat Studio will acquire card transactions via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and do not store card details on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Life Retreat stores customer details separately from card details which the client enters on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency

 The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

 Life Retreat takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. 

11. Country of domicile

 This website is governed by the laws of South Africa and Life Retreat Studio chooses as its domiciliumcitandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation

 Life Retreat Studio may, in its sole discretion, change this agreement or any part thereof at any time without notice. 

13. Company information

This website is run by Pty Ltd based in South Africa trading as Life Retreat Studio and with registration number K2016405254 and Samantha Taylor and Patricia Taylor 

14. Cancellation Charges

3 months in advance: 90% refundable 

2 months in advance: 75% refundable

Within 1 month of booking date – 50% refundable 

Cancellation within 14 days of booking date – 20% refundable

Cancellation within 7 days of booking date – 0% refundable

15. Life Retreat Studio Contact Details

 Company Physical Address: Life Retreat Studio, Lourensford Wine Estate, Lourensford Road, Somerset West, 7130 | Email: info@liferetreat.co.za | Telephone: 0871505042
 
 
 
 

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